---
title: Smart IT Solutions for Healthcare | OSIS | Who We Are
description: Discover how OSIS empowers healthcare organizations through managed services, RCM, and EMR expertise to enhance operations and improve patient outcomes.
---
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Increasing your cash flow and decreasing your days in AR.
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Delivering proactive IT support, vCIO, cybersecurity, and readiness for healthcare orgs.
[ Learn More ](https://www.osisonline.net/managed-services)
Providing comprehensive optimization and training for practices on NextGen EMR.
[ Learn More ](https://www.osisonline.net/osis-memberships)
Smart IT. Stronger Healthcare.
# Built for Healthcare. Driven by Outcomes.
At OSIS, we exist to help healthcare organizations thrive in an increasingly complex environment. By aligning technology, financial performance, and clinical systems through our Managed Services, RCM, and EHR expertise, we create stronger, more resilient operations.
[ See Our Open Positions ](https://osisonline.wd501.myworkdayjobs.com/OSIS_Careers)
550 +
Years of Combined Experience
70 +
Health Centers Supported
24 /7
Service Desk Availability
35
States Served
## The OSIS Difference
For more than 25 years, OSIS has operated as a nonprofit organization with a singular focus: strengthening healthcare. Our mission—not margins—drives everything we do, from [Managed IT Services](https://www.osisonline.net/osis-managed-services) to Revenue Cycle Management and EHR Optimization. That means every solution is built to serve providers, support patients, and deliver long-term value.
### Our Mission
To unlock the potential of technology to positively advance outcomes in the modern age of community healthcare.
### Our Vision
A healthcare landscape where technology empowers, rather than hinders, care providers, allowing them to focus on delivering high-quality patient care.
### Our Core Values:
#### Mission-Drive Partnership
We operate as a true partner—not just a provider. Every decision is guided by what best supports our clients, their patients, and their long-term success.
### Integrity & Objectivity
As a nonprofit, we are free from vendor bias and sales incentives. We provide honest, transparent guidance focused solely on what is right for each organization.
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### Accountability & Excellence
We take ownership of outcomes and hold ourselves to a high standard of execution. Reliability, follow-through, and measurable impact define how we deliver services.
### Clarity Through Complexity
We simplify complex technology environments into clear, actionable direction. Our goal is to bring structure, understanding, and confidence to every decision.
[ Schedule a Free Assessment ](https://www.osisonline.net/get-in-touch)
## OSIS Leadership Team
- 
### Jeff Lowrance
Chief Executive Officer
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Read Jeff Lowrance's bio
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### Aleicia Ennis
Chief Strategic Sales Officer
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Read Aleicia Ennis's bio
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### Jennifer Thompson
Chief Human Resources Officer
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Read Jennifer Thompson's bio
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### James Aldridge
Chief Information Officer
Read James Aldridge's bio
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### Joy Snyder
VP Product Strategy
Read Joy Snyder's bio
With more than 25 years of Information Technology experience and nearly two decades of serving the unique needs of Health Centers through OSIS, Jeff is uniquely qualified to assist safety-net providers in delivering positive health outcomes through collaboration, training, and the best technological tools and services available.
Jeff began his Health Center focused career as the Director of Information Technology for one of the largest FQHCs in Ohio. He later became the CIO of OSIS, prior to taking the helm. Jeff holds numerous certifications, has served on the Board of Directors for the Ohio Health Information Partnership (OHIP), and was one of the first credentialed Certified Healthcare CIOs in the nation. He is a sought-after subject matter expert, who speaks regularly around the country on Health Center related matters and the importance of sustainability within the safety net that is depended upon by so many in need of these services.
Aleicia is a dynamic business development leader with over a decade of experience in sales, partnerships, and marketing. Since joining OSIS in 2015, her vision and dedication have driven impactful growth initiatives, client relationships, and team leadership. As Chief Strategic Sales Officer, Aleicia champions the ongoing growth of OSIS’ network of Community Health Centers (CHCs) and the expansion of service offerings, fueling sustainable progress. Her strategic insight and visionary leadership—whether forging key partnerships or shaping long-term business direction—position OSIS to continually empower CHCs in their essential mission: delivering high-quality care to underserved communities.
Jennifer is a seasoned Human Resource professional with over ten years of experience in talent acquisition, employee relations, performance management, and organizational development. Her journey is marked by a commitment to fostering employee engagement and empowerment, viewing them as essential elements for organizational success. Jennifer’s strategic acumen, coupled with her unwavering dedication to cultivating positive work cultures, has played a pivotal role in shaping OSIS’s “WE” culture and nurturing high-performing teams.
James serves as the Chief Information Officer at OSIS, bringing over 20 years of executive IT leadership to the organization. Throughout his career, he has held CIO and senior technology roles across the healthcare, finance, and education sectors, providing him with a comprehensive understanding of the technological demands within highly regulated industries.
A strategic leader and serial entrepreneur, James specializes in building and scaling robust IT organizations. His expertise lies in driving organizational growth through the implementation of innovative technology strategies.
James is dedicated to advancing the OSIS mission by fostering a culture of technical excellence and operational efficiency.
Accomplished healthcare and Health IT executive with more than 30 years of experience in operations, product management, and organizational leadership. As Vice President of Product Strategy at OSIS, Joy Snyder is responsible for shaping and expanding the organization’s portfolio of innovative, technology-enabled offerings. With a strong focus on expanding OSIS’s service capabilities, Joy Snyder partners closely with internal stakeholders, external partners, and healthcare leaders to support sustainable growth and advance the delivery of high-quality care for underserved populations.
## Hear from **our Partners**
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At Adagio Health, we were looking for both IT Support and a NextGen Partner to help with system management, support, configuration, and training. Since partnering with OSIS, we have seen improved customer satisfaction through process improvement, Service Desk accountability, and more structured communication.
** Adagio Health **
At Kentucky Health Center Network, we have worked with OSIS on several projects and have always been very pleased with their expertise. We have contracted with OSIS to assist our member Health Centers with NextGen optimization, and they've been a great help. OSIS also leads our NextGen User Group meetings and brings expertise that is valued greatly by our network and Participating Health Centers. The team is super organized, always follows through with what they say they will do, and is a pleasure to work with.
** Kentucky Health Center Network **
Since contracting in 2012, we have found the OSIS staff to be knowledgeable, supportive, and caring. Their responses are prompt and their solutions effective. Waimanalo Health Center would highly recommend OSIS to any NextGen user.
** Waimanalo Health Center **
## See What a **Mission-Driven Partner** Looks Like.
## Work with a team dedicated to improving healthcare—today and for the future.
[ Contact Us Today! ](https://www.osisonline.net/get-in-touch)