Built for Healthcare. Driven by Outcomes.
At OSIS, we exist to help healthcare organizations thrive in an increasingly complex environment. By aligning technology, financial performance, and clinical systems through our Managed Services, RCM, and EMR expertise, we create stronger, more resilient operations.
The OSIS Difference
For more than 25 years, OSIS has operated as a nonprofit organization with a singular focus: strengthening healthcare. Our mission—not margins—drives everything we do, from Managed IT Services to Revenue Cycle Management and EMR Optimization. That means every solution is built to serve providers, support patients, and deliver long-term value.
Our Mission
To unlock the potential of technology to positively advance outcomes in the modern age of community healthcare.
Our Vision
A healthcare landscape where technology empowers, rather than hinders, care providers, allowing them to focus on delivering high-quality patient care.
Our Core Values:
Mission-Drive Partnership
We operate as a true partner—not just a provider. Every decision is guided by what best supports our clients, their patients, and their long-term success.
Integrity & Objectivity
As a nonprofit, we are free from vendor bias and sales incentives. We provide honest, transparent guidance focused solely on what is right for each organization.
Accountability & Excellence
We take ownership of outcomes and hold ourselves to a high standard of execution. Reliability, follow-through, and measurable impact define how we deliver services.
Clarity Through Complexity
We simplify complex technology environments into clear, actionable direction. Our goal is to bring structure, understanding, and confidence to every decision.


OSIS Leadership Team
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James Aldridge
Chief Information Officer -
Joy Snyder
VP Product Strategy
Jeff began his Health Center focused career as the Director of Information Technology for one of the largest FQHCs in Ohio. He later became the CIO of OSIS, prior to taking the helm. Jeff holds numerous certifications, has served on the Board of Directors for the Ohio Health Information Partnership (OHIP), and was one of the first credentialed Certified Healthcare CIOs in the nation. He is a sought-after subject matter expert, who speaks regularly around the country on Health Center related matters and the importance of sustainability within the safety net that is depended upon by so many in need of these services.
Jennifer is a seasoned Human Resource professional with over ten years of experience in talent acquisition, employee relations, performance management, and organizational development. Her journey is marked by a commitment to fostering employee engagement and empowerment, viewing them as essential elements for organizational success. Jennifer’s strategic acumen, coupled with her unwavering dedication to cultivating positive work cultures, has played a pivotal role in shaping OSIS’s “WE” culture and nurturing high-performing teams.
James Aldridge
Chief Information Officer
James serves as the Chief Information Officer at OSIS, bringing over 20 years of executive IT leadership to the organization. Throughout his career, he has held CIO and senior technology roles across the healthcare, finance, and education sectors, providing him with a comprehensive understanding of the technological demands within highly regulated industries.
A strategic leader and serial entrepreneur, James specializes in building and scaling robust IT organizations. His expertise lies in driving organizational growth through the implementation of innovative technology strategies.
James is dedicated to advancing the OSIS mission by fostering a culture of technical excellence and operational efficiency.
Joy Snyder
VP Product Strategy
Hear from our Partners

At Adagio Health, we were looking for both IT Support and a NextGen Partner to help with system management, support, configuration, and training. Since partnering with OSIS, we have seen improved customer satisfaction through process improvement, Service Desk accountability, and more structured communication.
At Kentucky Health Center Network, we have worked withOSIS on several projects and have always been very pleasedwith their expertise. We have contracted with OSIS to assist ourmember Health Centers with NextGen optimization, andthey've been a great help. OSIS also leads our NextGen UserGroup meetings and brings expertise that is valued greatly byour network and Participating Health Centers. The team issuper organized, always follows through with what they saythey will do, and is a pleasure to work with.
Since contracting in 2012, we have found the OSIS staff to beknowledgeable, supportive, and caring. Their responses areprompt and their solutions effective. Waimanalo Health Centerwould highly recommend OSIS to any NextGen user.