Expertise You Need


Every OSIS Member receives a personal support experience that goes far beyond the traditional help desk to resolve break/fix issues. Similar to the Patient-Centered Medical Home model, our program holistically provides the expertise you need, when you need it. As a Member you will be introduced to a team of Subject Matter Experts dedicated to the needs of a Community Health Center representing PM, EHR, Quality, and Project Management. They will serve as contributing members of both your financial and clinical committees, providing consistent expertise, training, consultation, and the experience of supporting other centers around the country, ensuring an optimized NextGen environment.

Bottom line – Ownership. Utilizing tools and optimization methodologies designed specifically for Community Health Centers, your team of assigned Subject Matter Experts become an extension of your organization.  They fill gaps and take ownership in automating all departments and technology initiatives to ensure that your investment in NextGen is realized.

Member Optimization Strategy

The software is just a vehicle—oftentimes a mini “re-implementation” of the system is the most effective way to reset roles, responsibilities, and expectations for what’s necessary to meet clinical, financial, and organizational goals.

System Governance
System Governance

Beginning with system governance, OSIS establishes enforceable policies for system adoption by providing each Community Health Center Member with their very own dedicated OSIS team. The team assists our Members form a committee to steer the decisions required to achieve a highly functional system, remove barriers to adoption, and empower providers and staff to embrace the technology. 

Through discovery, Our Project Managers direct the formation of executive, operational and content-specific core teams to define and lead deployment efforts. Utilizing “best practice” guidelines, we guide teams in developing documentation outlining guidelines set forth by leadership. 

We then take action through an assessment and implementation of workflow and processes in preparation for automation.  We recommend current workflow and process reviews of both EPM and EHR systems to establish baselines for process re-design and standardization. Our team spends time reviewing and facilitating sessions to understand current workflow, ad-hoc workarounds, decision points, and ownership transfers to ensure that processes are improved and in alignment with the NextGen solution—not working against it.

We educate and develop custom training manuals, “how-to” quick reference sheets, and even custom training videos highlighting not only NextGen functionality, but also organization-specific processes and policies for whenever staff members need a refresher.  Ultimately, we implement project-based optimizations and training programs based on roles and responsibilities—not system features and functions—to achieve utilization goals efficiently and effectively.
Community Health Centers Served
Patient's Lives Touched
3 M+
Locations in the U.S.